Returns Policy

RETURN & EXCHAGNE INFORMATION

At La Libéré, we offer complimentary return shipping for items that meet our return eligibility criteria, as outlined in our Terms and Conditions (“Terms”). This Return Policy provides a summary of those key provisions for your convenience.

Subject to the conditions and exceptions set forth below—and without prejudice to any statutory rights you may have under applicable law—we are pleased to accept timely returns of eligible products that are new, unused, and in their original condition, unless otherwise specified on the product detail page at the time of purchase.

Our Return Policy

La Libéré Return & Exchange Policy
Last updated: February 2026
At La Libéré, we want you to love every piece you purchase. If something isn’t quite
right, this Return & Exchange Policy outlines your rights and obligations when
returning goods purchased from lalibere.com.
This Policy applies only to purchases delivered within Australia.

1. Definitions
For consistency with our Terms & Conditions, the following definitions apply:
- Customer, you mean any person purchasing Goods from the Website.
- Goods means any items sold by La Libéré.
- Order means a request to purchase Goods from the Website.
- Business Day means any day other than weekends and NSW public holidays.
- ACL means the Australian Consumer Law, which provides certain consumer
guarantees.

2. Australian Consumer Law (ACL) Rights
Your rights under the Australian Consumer Law (ACL) apply in addition to this Policy.
You may be entitled to a refund, replacement, or repair if Goods are:
- faulty or defective
- significantly different from the description, or
- not of acceptable quality
These rights cannot be excluded.
Nothing in this Policy is intended to limit, modify, or restrict any rights you may have
under the ACL.

3. Change of Mind Returns
We accept change-of-mind returns for eligible full-price items only, subject to the
conditions outlined in this Policy.

3.1 Conditions for change-of-mind returns

To be eligible for a change-of-mind return, items must be:
- returned within 30 days of delivery,
- unused, unworn, and unwashed,
- in their original condition,
- with all tags, hygiene seals, and original packaging intact, and
- free from damage, stains, odours, or alterations.
Returns that do not meet these conditions may be declined.

3.2 Items Not Eligible for Return
For hygiene and safety reasons, the following items are not eligible for return:
- earrings or jewellery,
- lingerie, bodysuits, and swimwear where the hygiene seal has been removed
or tampered with,
- sale or clearance items,
- gift cards, and
- items marked “Final Sale.”

4. Refunds
Approved refunds will be processed to the original payment method only.
Refund timing:
- Typically within 7–10 business days after the return has been inspected and
approved.
- Please note that your bank or payment provider may require additional time
for the funds to appear in your account.
Important:
- Shipping charges, taxes, or other fees are non-refundable, unless the return is
due to a defective product or an error by La Libéré.
- Gift cards are non-refundable and non-transferable.

5. Return Shipping Costs

Return shipping is the responsibility of the Customer, unless otherwise stated in this
Policy (e.g., faulty or incorrect items).
If you use a La Libéré prepaid return label, the cost of the label will be deducted from
your final refund.
Return shipping rates may vary depending on your location within Australia.

6. Responsibility & Risk During Transit
Return items remain the Customer’s responsibility until they are received and
scanned into the carrier’s system.
We recommend that you:
- use the La Libéré return label, and
- keep your lodgement receipt and tracking number for reference.
Please note that La Libéré is not responsible for items lost or damaged during transit
if sent without our authorised return label.

7. Exchanges
We currently do not offer direct exchanges.
To secure your preferred item, please place a new order and return the original
under this Policy.

8. Store Credits
Where a store credit is issued:
- It will be emailed to you once the return has been processed.
- It is valid for 12 months from the date of issue.
- It can be used online at lalibere.com.
- It cannot be redeemed for cash.

9. Account & Returns Monitoring
To maintain fair access to limited-edition and high-demand items, La Libéré monitors
return frequency.
Excessive or suspicious return behaviour may result in:

- Refusal of future orders, and/or
- Restrictions on your account.

10. Return Process
10.1 Step 1 – Submit a Return Request
To initiate a return, please submit a return request via our Returns Portal:
[Insert Returns Portal link here]
Alternatively, you can access the Returns Portal via the footer of our website.
10.2 Step 2 – Ship the Item Back
Once your return request is approved, please ship the item back to us.
Customers are responsible for all return shipping costs.

We strongly recommend using a tracked shipping service, as we cannot be held
responsible for items lost in transit.
Once your return is received and inspected, we will notify you regarding the status of
your return.

10.3 Step 3 – Processing
Once your return is received and inspected, we will, where applicable:
- issue a refund,
- provide store credit, or
- arrange a replacement.
Please allow 5–7 business days for return processing after the item has been
received.

11. Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please follow the steps
below:
1. Contact us within 7 days of delivery
2. Provide clear photos and a brief description of the issue
3. We will assess your claim in accordance with Australian Consumer Law (ACL)
If the item is confirmed to be faulty, we will offer one of the following remedies, as
applicable:

- a replacement (where available),
- a repair,
- store credit, or
- a refund.
We will cover all return shipping costs for confirmed faulty or incorrect items.

12. Late or Missing Refunds
If you have not received your refund, please follow the steps below:
1. Check your bank account or original payment method
2. Contact your bank or card provider, as processing times can vary
3. If you have completed the above steps, please email us at care@lalibere.com
Please note that bank processing times are outside of our control, and delays may
occur depending on your financial institution.

13. Items Returned in Unacceptable Condition
We reserve the right to reject returns that:
- show signs of wear or use,
- contain deodorant, makeup, perfume, or other stains,
- have missing, altered, or removed tags,
- are damaged due to improper handling, or
- are returned outside the approved return timeframe.
Any returns that do not meet the above conditions will be sent back to the customer
at their own expense.

14. Final Sale Items
Items marked as Final Sale are not eligible for return, refund, or exchange, unless
the item is deemed faulty in accordance with Australian Consumer Law (ACL).

15. Contact Us
For all return-related enquiries, please contact us via:

Email: care@lalibere.com
Or by post at the address below:
PO Box 659
Milsons Point, NSW 1565
Australia
Our customer care team will respond within 2–3 business days.